RETURNS & REFUNDS
I received an incorrect or defective item, what do I do? At FallenYetNotForgotten we work hard to mark sure the order process is problem free, but sometimes mistakes happen. Please email our support team at Support@FallenYetNotForgotten.com within 7 days of receiving your item and let us know your problem, we will make sure your issues are resolved. Please include your order # along with an explanation of your issue. We will replace any defective merchandise free of charge.
What if I need to make a return? We have a 30 day return policy for items on FallenYetNotForgotten.com. Items must be returned in their original/unused condition, in the original packaging. We cannot accept returns on used items. The buyer is responsible for all return shipping costs. Once the unused item is returned, we will inspect the item's condition and issue a refund minus original shipping costs.
I made a mistake and need to cancel or change my order, what do I do? If you would like to cancel or change your order, please email our support team within 24 hours at Support@FallenYetNotForgotten. We cannot modify or cancel orders once your item has been processed and shipped and we will refer you to our Return Policy in that situation.
Where is my order? Sometimes there are delays in the shipping process which could cause your order to be late. These are rare cases and do not happen often. If your order isn't delivered within 30 days of the original order date, we can offer you a full refund on your purchase. Please note: To get your orders to you in the fastest manner, we may ship multiple packages at different times. Don't be concerned when one package arrives earlier than another, this helps to speed up shipping time.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Support@FallenYetNotForgotten.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email our team at Support@FallenYetNotForgotten.com
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, please email our support team: Support@FallenYetNotForgotten.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
For all other inquiries, please email our support team at Support@FallenYetNotForgotten.com